If you are having difficulty printing your certificate, here are a few troubleshooting suggestions:
If everything is displaying fine on your screen but you are having trouble viewing any part of your certificate on the actual print out, try changing your printer setting to black and white or grayscale. This solves most printing problems and our restaurants are happy to accept your certificate in black and white.
If you are missing the restaurant image in the top corner of your certificate, try deleting your internet cookies, close out of the browser window, and then attempt to view your restaurant certificate once again in a new window. If you are unsure how to delete your internet cookies, please go to http://www.wikihow.com/Clear-Your-Browser’s-Cookies. You will need to know what type of web browser and the version you are using on your computer in order to proceed.
If the page is displaying with all the images on your computer screen but your browser is not displaying a “print” icon, you can usually print by right clicking your mouse over the white space on the certificate display page and then selecting print from the menu that appears.
If all else fails, it is easy to copy the certificate into a Word document and print from there. To copy into a Word document: first copy the certificate by hovering your mouse over the certificate page, use the right click on your mouse to “Select All.” You will then press the “Ctrl” key and the “C” key at the same time. Next, open a blank Word page and paste the certificate onto that page by hitting the “Ctrl” key and the “V” key at the same time. Then, you can go to “File” to select “Print” or press the “Ctrl” key and the “P” key at the same time to get to the printing screen.
If you are still unable to print your certificate, please contact us. We will be glad to email a new copy of the certificate to you.